Please read before you place the order
Alden shoes are crafted with attention to detail in their Massachusetts factory. They still use some old machines that are decades old, with some even over 100 years old, to preserve the beautiful traditional details seen in the good old days.
It's important to note that due to the handmade process, some minor imperfections may occur because the shoes are not bench-made using high-tech modern machines with such high precision. These imperfections are part of the unique character of the shoes and should not be seen as flaws. Just like our feet, no two shoes are exactly the same or perfect.
If you have any concerns about quality control, we're more than happy to provide pictures before you make a purchase. We want to ensure that you're completely satisfied with your Alden shoes.
Thank you for choosing Alden, where craftsmanship and tradition come together to create timeless footwear.
Returns & Exchanges
We accept returns and exchanges on full-price items within:
• 10 days of delivery for online orders
• 7 days of purchase for in-store orders
All returns and cancellations incur a 6% restocking fee due to non-refundable Shopify transaction fees.
Items must be returned in original new condition — no creases, marks, stains, or odors.
• A $100 fee will apply for any visible wear.
• Worn items may be sent back with no refund.
Refunds go to the original payment method. Shipping fees are non-refundable.
If you’re unsure about sizing, please contact us before ordering.
To return merchandise, you can request a return here. We are happy to provide a pre-paid return label; the shipping cost will be deducted from your refund.
By placing an order, you acknowledge and agree to the terms above.
