Shipping / Return
Shipping:
All packages are shipped via UPS or USPS, you can choose the shipping method on the checkout page.
Return / Exchange:
We are happy to accept returns & exchanges for full price stock items orders placed within 10 days of mail order delivery / 7 days in store purchase. The returned merchandise must be free from wear, stains, odor or any condition that would prevent them from being sold as new. Returned items must have the original tags attached and must be accompanied with a copy of the email receipt. We offer you the option of exchange or refund on online orders. Refunds are credited to the original form of payment. We don't accept returns on jewelry, underwear or socks.
For all returned items or cancel orders, a 6% restocking fee and the original shipping fee will be charged and deducted from your refund. ( Because the Shopify platform doesn't refund the credit card transaction fees if a refund occurred ) .
As per Timeworn Clothing Company’s policy, all items from Timeworn Clothing Company including At Last & Co. and Butcher Products are final sale. Exchanges are allowed, but no returns or refunds.
No returns are accepted on final sale or discounted items. Only exchange or store credit.
To return merchandise, you can request a return here. We are happy to provide a pre-paid return label.
For international orders, all prices shown on our website are pre-tax. Customers are responsible for all import duties, VAT, and any additional customs or brokerage fees.
If a return is requested, the original international shipping cost is non-refundable and will be deducted from the refund. All return or exchange shipping costs must be covered by the customer, as we do not provide international return shipping labels. Thank you for your understanding.
Please email us with any questions before purchasing. We’re happy to provide photos or details to ensure the item meets your expectations, rather than dealing with returns over minor issues. Since international return shipping is costly and your responsibility, we recommend requesting an inspection before ordering. Placing an order without prior communication means you accept these terms.
Gift cards can not be redeemed for cash. Refund will be also credited to the gift card.
Delivery Issues:
If you need "signature confirmation" with the package delivery, please make a note when you place the order. Otherwise, by default, packages will be shipped without a signature for a quick easy delivery.
We are not responsible for reimbursement if the package was successfully delivered to the shipping address (according to the tracking information). If it can be proved the package was failure on delivery, we will cover the loss. For any stolen/lost packages, you should file claims with your own home insurance ( property loss ) or file claims with the courier company because they might leave your package in an unsafe place.